We have a 30-day return policy for change of mind, which means you have 30 days after receiving your item to request a return for exchange or refund (excluding Electric Pruners - these are non-returnable for change of mind). Delivery charges are not refundable or eligible for exchange credit. The customer is responsible for all costs of return delivery including insurance.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at Info@forestrytools.com.au with details of the required return. We will then review and advise. Do not send returns without prior approval from Forestry Tools.
You can always contact us for any return questions at Info@forestrytools.com.au.
Damage and order discrepancies
Please inspect your order upon receipt and contact us within 7 days of order delivery if the item is defective, damaged or if you received the wrong item, so that we can rectify it. Claims for damage or incorrect items will not be accepted after 7 days from order delivery.
Exceptions / non-returnable items
Custom orders and sale items cannot be returned if you change your mind. Electric Pruners are non-returnable for change of mind purchases.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
